For Reading and Healing Sessions
We understand that sometimes you might need to cancel your appointment. Our cancellation policy is designed to be fair to our clients and also to compensate our professionals for lost time. The refund amount due to cancellation will be based on the amount of notice given:
7 Days or More Notice: If you cancel your booking 7 days or more prior to your session, you will receive a refund of 75% of your session's energy exchange.
2 to 6 Days Notice: If you cancel your booking between 2 to 6 days prior to your session, you will receive a refund of 50% of your session's energy exchange.
1 Day or Less Notice: Unfortunately, if you cancel your booking 1 day or less prior to your session, no refund will be provided.
Please allow up to 7 working days from the date of cancellation for your refund to be processed.
Note on Rescheduling Sessions:
We allow session rescheduling provided it is requested 24 hours or more before the scheduled session. Requests made less than 24 hours prior cannot be accommodated and no refund will be provided.
Rescheduling is permitted only once. Subsequent rescheduling requests will not be accommodated.
Special Note for Urgent Sessions:
These sessions are non-refundable under any circumstances. Once booked, you will not be able to cancel or reschedule these sessions, so please be certain before making this commitment. We appreciate your understanding and cooperation in this matter.
For Products
Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
Products once purchased cannot be returned or exchanged as they are energised in the recipient’s name, they cannot be used by anyone else, because they connect with the recipient’s auric energy.
If there are any breakages observed, there is no return, exchange or refund.
Please make a video while opening your package to claim any damage or missing article.
Before making any request for replacement, kindly note that we shall process the request for replacement only under following circumstances:
- The product supplied is different from the product ordered.
- The product supplied got damaged / lost during the shipping process.
The customer must supply the proof of purchase or receipt of the product.
Nevertheless, the customers shall not be eligible for return or replacement/exchange apart from the above-mentioned circumstances:
Exchanges
The Cosmos Tree by Dhruvika Gupta shall replace/exchange the products only if the product received is damaged during shipping. The products shall not be replaced or exchanged for any other reasons as specified. If the customer is desirous of getting his product exchanged, he shall contact us at contactus@thecosmostree.com
The Cosmos Tree by Dhruvika Gupta shall entertain the requests for exchange only if the same has been raised within 24 hours from the date of delivery of the product.
At the time of making a request for exchange, the customer shall share a receipt or proof of purchase along with the image of the product (in case of broken product received).
Only the particular product with broken product shall be exchanged and not the entire lot.
Transportation cost for sending the product to The Cosmos Tree by Dhruvika Gupta's office shall be borne by the customer.
The customer shall pack the product with due care. In case the product received at the premises of the vendor is damaged or worn out, the customer shall not be eligible for exchange.
Once the returned item is received and inspected, we shall send you an email to notify that we have received your item(s). We shall also notify you of the approval or rejection of your exchange request through email.
For any query or delay in the process, please contact us on at contactus@thecosmostree.com
