Cancellation and Refund Policy
For Reading and Healing Sessions
We understand that sometimes you might need to cancel your appointment. Our cancellation policy is designed to be fair to our clients and also to compensate our professionals for lost time. The refund amount due to cancellation will be based on the amount of notice given:
7 Days or More Notice: If you cancel your booking 7 days or more prior to your session, you will receive a refund of 75% of your session's energy exchange.
2 to 6 Days Notice: If you cancel your booking between 2 to 6 days prior to your session, you will receive a refund of 50% of your session's energy exchange.
1 Day or Less Notice: Unfortunately, if you cancel your booking 1 day or less prior to your session, no refund will be provided.
Please allow up to 7 working days from the date of cancellation for your refund to be processed.
Note on Rescheduling Sessions:
We allow session rescheduling provided it is requested 24 hours or more before the scheduled session. Requests made less than 24 hours prior cannot be accommodated and no refund will be provided.
Rescheduling is permitted only once. Subsequent rescheduling requests will not be accommodated.
Special Note for Urgent Sessions:
These sessions are non-refundable under any circumstances. Once booked, you will not be able to cancel or reschedule these sessions, so please be certain before making this commitment. We appreciate your understanding and cooperation in this matter.
For Products
No Returns or Exchanges: Products purchased from us are personalized and energized specifically for the recipient and are therefore non-returnable and non-exchangeable. Since these items are uniquely aligned with your auric energy, they cannot be reused or repurposed for someone else.
Damaged or Missing Products: To ensure the integrity of our customer service, we request that you record a video while unboxing your package. This video will serve as proof in the event that you receive a damaged product and need to claim a return or replacement. Without video evidence, we are unable to accept claims for damaged or missing goods.
We appreciate your understanding and cooperation in adhering to these policies, which help us maintain the highest standards of quality and service for our community.
